Privacy Policy
Last updated: April 15, 2026
At Luminia Ltd (“Luminia”, “us”, “we”, or “our”), we endeavor to respect your privacy. This Privacy Policy (“Policy”) is designed to help you understand how we collect, use, safeguard, share, and disclose your personal information in connection with our products and services.
By using our Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Policy and our Terms of Use.
1. Information We Collect
We collect personal information that you voluntarily provide, information collected automatically, and information from third parties.
Information Voluntarily Provided: Includes your name, email, company affiliation, and phone number when you register an account, request a demo, or contact support. For purchases, we collect billing and shipping information through secure processors.
Information Collected Automatically: Includes Usage Data (IP addresses, browser type, device information, and pages viewed) and general Geolocation Data.
Information from Third Parties: We may obtain information from social media platforms (if you interact with our profiles) and marketing or advertising partners.
2. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze web traffic, identify return visitors, and store preferences.
Essential Cookies: Required for Site functionality and security.
Analytics Cookies: We use Google Analytics to measure Site performance.
Marketing Cookies: Used by our partners to deliver relevant advertisements.
Management: You may refuse cookies via your browser settings, though some Site features may not function properly.
3. How We Use Your Information
We process your information for the following purposes:
To Provide Services: Managing your account, processing transactions, and delivering cloud or hardware products.
Communications: Sending administrative updates (security, billing) and promotional marketing (with your opt-out right).
Compliance: To enforce our Terms, prevent fraud, and comply with legal or regulatory obligations.
Research & Development: Analyzing usage trends to improve existing features and build new Services.
4. Why We Share Your Information
We do not sell your personal information. We may disclose it under the following circumstances:
Service Providers: With vendors who assist in payment processing, website hosting, and analytics.
Legal Requirements: To comply with law enforcement, court orders, or to protect the safety of Luminia and its users.
Business Transactions: In connection with any merger, acquisition, or sale of assets.
5. International Data Transfers
Luminia Ltd operates on a global scale. Your personal information may be transferred to, and processed in, countries where data protection laws may differ from those in your jurisdiction (including the United States, Taiwan, Hong Kong, and BVI). We rely on the European Commission's Standard Contractual Clauses (SCCs) and other adequacy mechanisms to protect relevant personal information during international transfers.
6. Notice to California Residents (CCPA/CPRA)
If you are a California resident, you have specific rights:
Right to Know: Request categories of personal information collected and the purpose of collection.
Right to Delete: Request deletion of your data, subject to legal exceptions.
Right to Opt-Out:You may direct us not to “sell” or “share” your information for cross-context behavioral advertising.
Do Not Track:Our Site does not currently respond to “DNT” signals as no uniform standard exists.
7. Notice to EEA, UK, and Brazil Residents (GDPR/LGPD)
We process data on the legal bases of Contractual Necessity, Legal Obligation, and Legitimate Interests.
Your Rights: You have the right to access, rectify, or erase your data, and the right to data portability or to object to certain processing.
Complaints: You have the right to lodge a complaint with a supervisory authority in your region.
8. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will terminate the account and take steps to delete the information promptly.
9. Data Security and Retention
We maintain technical and administrative safeguards to protect your data. However, no transmission over the Internet is 100% secure. We retain your personal information only for as long as necessary for the purposes set out in this Policy or as required by law.
10. Third-Party Sites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their policies directly.
11. Changes to This Policy
We reserve the right to update this Policy at any time. Material changes will be effective immediately upon posting. Your continued use of the Services constitutes acceptance of the revised Policy.
12. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us:
Luminia Ltd
Email: support@luminialab.com